Refunds
Last updated 1 September 2026
Before fulfilment starts
If your order is still Pending — paid but not yet picked up — you can ask for a full refund through support and we will process it.
Once boosts are applied
Boosts that have been applied to your server cannot be taken back, so a completed order is not refundable on change of mind.
If we delivered a different quantity than you ordered, tell us: we either apply the missing boosts or refund the difference.
If we can’t fulfil your order
Where the server can’t be reached, the order sits at Needs action rather than failing, and you can fix the invite at no extra cost. If it can’t be resolved and no boosts were applied, you get a full refund.
Partial delivery
Where only part of an order was delivered, the undelivered part is refunded.
How to ask
Open a support request with the category “Refund question” from your order page — it arrives with the order reference already attached.
Refunds are returned through the original payment method. Timing after that is the provider’s.